Frequently Asked Questions
COVID-19 Latest Updates
The health and safety of our employees and customers remain our top priority. Therefore, we have completely revamped our production and logistics centers to comply with government guidelines regarding social distancing and personal protective equipment (PPE).
What does this mean for you?
Processing times may be delayed. Normally, processing time is 6-12 business days*, but due to the COVID-19 pandemic, government mandates, and their impact on our business, processing times may vary. Processing times may also be longer during holidays.
We will notify you immediately once your order has shipped or if we anticipate any issues with order fulfillment.
You can cancel your order and receive a full refund. We have updated our return policy so you can cancel any unshipped order at any time and receive a full refund.
Thank you for your patience and understanding as we work through this together.
Thank you for your support!
*Please note that business days do not include weekends and holidays such as New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
Frequently Asked Questions
How can I contact you?
We offer 24/7 online chat support, and you can contact us through our website or by emailing support@oppce.com.
What are the shipping costs?
We offer standard shipping at £3.99 per order. Free shipping is available for orders over £30.
What payment methods does oppce.com accept?
We currently accept credit cards and PayPal. If you require other payment methods, we are happy to assist you!
Please contact us directly at support@oppce.com to make arrangements.
Is shopping at support@oppce.com safe? Absolutely! We use GeoTrust Secure Sockets Layer (SSL) encryption technology to ensure the secure transmission of your personal information over the internet. We do not store any credit card information, nor do we disclose your personal information to any third parties.
If you are still experiencing problems placing your order, please contact support@oppce.com. We will contact you to provide alternative ordering methods!
How do I change or cancel my order?
If you need to change your order, please contact us within 8 hours of placing your order: support@oppce.com. After this period, we will be unable to make any changes.
How can I track my order?
Once your order has shipped, we will send you an email containing a tracking number. If you do not receive this email, please send an email to support@oppce.com.
What are pre-order items? Can I cancel a pre-order?
Pre-order items are items you order before they are in stock. You can cancel your order before it is processed. To cancel, please send an email to support@oppce.com.
I pre-ordered an item that is currently in stock. Will it ship separately?
We will ship all items as soon as they are all in stock. If you would like to receive in-stock items before your pre-ordered items arrive, please contact us at support@oppce.com.
What is your return policy?
We offer a 14-day no-questions-asked return policy.
Items must be in their original condition, with all tags and hygiene seals intact. Items must not have been used, washed, or altered in any way.
Unfortunately, we cannot accept returns that do not meet the above requirements.
oppce.com offers a full refund (excluding original shipping costs).
All returns can be sent to our return warehouse in the United States.
How do I request a return?
Requesting a return has never been easier!
We offer a convenient 14-day return policy. To return an item, simply send an email to support@oppce.com within 14 days of receiving your package, using the email address you used when placing your order.
Please note that unless the item is defective, we cannot refund the original shipping costs for returned items. Return shipping costs are also non-refundable.
Upon receiving your returned item, we will immediately ship you a new item or issue a refund (excluding original shipping costs).
We are not responsible for lost returned clothing. We recommend that you send items back using a registered mail service and retain the tracking information.
What if I receive a damaged or defective item?
We are committed to ensuring that all items sold are of the highest quality. However, if you have any concerns about the item you received, please send an email to support@oppce.com, and we will investigate the matter immediately!