Refund policy

Returns

We want you to be completely satisfied with your online purchase. That's why we offer a 14-day return policy from the date of delivery.

REFUND POLICY

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return it to us within 14 days of receipt. We offer refunds, exchanges and credits under the following conditions:

RETURN POLICY

Items must be returned in their original condition, unused, unaltered, unwashed and with tags attached. If items are returned despite these conditions, your return will be sent back to you for an additional fee;

OFFERS

Full-priced items are eligible for a full refund;

FULL PRICE

Full-priced items are eligible for a refund, exchange or store credit;

INFORMATION ITEM

Sale items or items purchased during a flash sale/promotional event are eligible for store credit or exchange only;

SALE

Items marked "Final Sale - No Returns or Exchanges" are not eligible for return. If items are returned despite this policy, the items will be returned to you for an additional fee;

OFFER CODE

Orders placed using a promotional code that provides a discount on the order (excluding our 10% welcome offer) will only be eligible for a credit or exchange;

SWIMMING

All swimwear must be tried on with underwear, the sanitary barrier must remain in place and will not be accepted if removed or altered;

GIFT CARDS

Gift cards are not eligible for return;

RETURNS

We recommend that you try on all items immediately upon receipt to ensure that you can return the items within the return period.

Original shipping costs are non-refundable and the cost of returned items is the responsibility of the customer. oppce.com assumes no responsibility for non-delivery of a return. We recommend that you return your items via registered or trackable postal services as return packages are the responsibility of the customer until they are received by oppce.com

RETURN PROCESSING TIME

We strive to process refunds daily, but it may take 3-5 business days for your return to be processed. You will receive an email notification once our team has received your return and again once it has been processed.

Return Address: 2F, No.37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, China, Postal Code 523660
The number of days to cancel an order is 3 days
The processing time for an order is 7-15 days after placing the order.
If the consumer cancels the order before the delivery time and within the time specified by the website for canceling the order, the order can be canceled.
The goods must be in new, unused condition.
The original packaging, labels, accessories, etc. must be complete.
Certain products (such as customized products, promotional products, etc.) do not support returns unless there are quality problems.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee shall be based on the express company you choose.
If the goods received are damaged or not correct due to our reasons, and the consumer is not required to bear the shipping fee for this reason
DEFECTIVE GOODS

We sincerely apologize for the inconvenience caused by receiving a defective product. Please contact our customer service team at support@oppce.com with your order number and pictures of the defect. We will work with you to resolve the defect as soon as possible.

NEED HELP?

support@oppce.com